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Legal Notices

Marketo Safe Harbor Notice

We self-certify compliance with
US EU Safe Harbor

Scope of Safe Harbor Certification Marketo, Inc. ("Marketo" or "we") recognizes that the European Community has established a data protection regime pursuant to Directive 95/46/EC, which applies to the European Economic Area ("EEA") and restricts companies in the EEA in transferring personal data about individuals in the EEA to the United States, unless there is "adequate protection" for such personal data when it is received in the United States. To create such "adequate protection," we adhere to the Safe Harbor Privacy Principles published by US Department of Commerce ("Safe Harbor Principles") with respect to personal data about individuals in the EEA that we receive from our customers and other business partners. Our Safe Harbor Certification does not extend to data that we receive directly through Marketo's publicly accessible websites (any of our websites such as www.marketo.com that can be accessed without a password). More information on the Safe Harbor Principles and Marketo's scope of participation is available at export.gov/safeharbor/eu/eg_main_018476.asp.

Scope of this Notice This Notice addresses data subjects residing in the EEA ("EEA Persons") whose data we may receive from one of our customers, suppliers or other business partners in the EEA e.g., referral partners, integration partners, etc.

Categories of EEA Data We sell integrated web-based business application software largely to small and midsize businesses. We receive mostly business-related information from the EEA, including contact information of individual representatives of the businesses with whom we are dealing, including, without limitation, names, addresses, work phone numbers, work email addresses, etc. of EEA Persons ("EEA Data"). In connection with some services, e.g., Marketo's Lead Management services, our customers use our hosted technology platform to store and process EEA Data at their own discretion. Since EEA Data covered by this Notice is by definition sent to us by another company in the EEA (e.g., a customer of Marketo), the categories of data sent and the purposes of processing often depend on such other company, with whom the EEA Persons typically have a closer employment or business relationship (and which, therefore, can provide additional information on categories of data shared with us).

Purposes We collect and use EEA Data for purposes of providing products and services to our customers, communicating with corporate business partners about business matters, processing EEA Data on behalf of corporate customers, providing information on our services, and conducting related tasks for legitimate business purposes.

Disclosure We share EEA Data with our affiliates and contractors, who process EEA Data on behalf of Marketo. We also share EEA Data with other third parties for the purposes for which we receive the EEA Data (e.g., performance of contractual obligations and rights), and we may also disclose EEA Data where we are legally required to disclose (e.g., under statutes, contracts or otherwise) or the disclosure is permitted by law or the Safe Harbor Principles and we have a legitimate business interest in such disclosure.

With respect to marketing emails, EEA Persons may opt-out of receiving further email marketing communications from Marketo by sending an email to support@marketo.com, or by following opt-out instructions that are contained in each marketing email. EEA Persons may also send an email to this address to ask to opt-out of disclosures to third parties, but such a limitation on data sharing may make it difficult or impossible for us to provide the requested services.

Access and Review If you are an EEA Person about whom we hold EEA Data, you may request access to, and the opportunity to update, correct or delete, such EEA Data. To submit such requests or raise any other questions, please contact the business that provided your EEA Data to us. You can also contact our Safe Harbor Contact. We reserve the right to take appropriate steps to authenticate an applicant's identity, to charge an adequate fee before providing access and to deny requests, except as required by the Safe Harbor Principles.

Safe Harbor Contact If you have questions, please contact Marketo's Chief Security Officer, e-mail: support@marketo.com. If you have a comment or concern that cannot be resolved with us directly, you may contact the competent local data protection authority.

Safe Harbor Statement Effective Date: 4/27/2009