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Trust.marketo.com

Operational Transparency

Marketo's commitment to transparency in our operations extends to our infrastructure performance. On this page you will find information on:

  • System Uptime
  • Email Deliverability
  • Downtime Information

April 9, 2014

Marketo has reviewed all of its servers for the Heartbleed security hole reported on April 7, 2014 by the OpenSSL Project.

  • None of the applications hosted in the marketo.com servers are affected by this vulnerability.  Users of Marketo Marketing Automation, Dialog, Sales Insight, and the Marketo Community have always been safe from this bug.
  • Servers hosting the Real Time Personalization (formerly Insightera) application and Marketo Financial Management have been upgraded to a version of OpenSSL without the reported vulnerability.  While we do not believe that any sessions were compromised, as a precaution Marketo recommends that all users of the Real Time Personalization application and the Marketo Financial Management application change their passwords.
All Marketo systems are currently online.
All support lines are online.

System Uptime and Reliability

MonthUptime
Mar 2014 99.978%
Feb 2014 99.999%
Jan 2014 99.998%
Dec 2013 99.998%
Nov 2013 99.999%
Oct 2013 99.999%
Sep 2013 99.995%
Aug 2013 100%
July 2013 100%
June 2013 99.998%
May 2013 99.999%
Apr 2013 99.995%
Mar 2013 99.998%

Updated March 7, 2014

Email Deliverability

Email deliverability is affected by both the deliverability technologies and services that Marketo provides as well as the email marketing practices that you, the sender, follow. Visit our Resource section to learn more about email deliverability best practices.

Deliverability Scores

Deliverability is a complicated concept that is difficult to wrap into a tidy little number or score. However, Marketo monitors email deliverability using a variety of metrics, including:

SenderBase: Part of the Cisco IronPort SenderBase Security Network, SenderBase is a highly relevant measure for B2B email marketers since it focuses heavily on corporations using Cisco security technology. Scores are grouped into three buckets:

  • Good = Little or no threat activity
  • Neutral = IP address or domain is within acceptable parameters
  • Poor = A problematic level of threat activity has been observed from the IP address or domain

Sender Score: Sender Score is an email reputation metric from Return Path that is heavily used in B2C to measure consumer email deliverability. Scores range from 0 to 100.

 Trusted IPsAll IPs
Month Cisco
SenderBase
Good/Neutral/Poor
ReturnPath
Sender Score
0 to 100
Cisco
SenderBase
Good/Neutral/Poor
ReturnPath
Sender Score

0 to 100
Feb 2014 Good 99 Good 95
Jan 2014 Good 98 Good 96
Dec 2013 Good 99 Good 97
Nov 2013 Good 98 Good 97
Oct 2013 Good 99 Good 98
Sept 2013 Good 99 Good 97
Aug 2013 Good 99 Good 98
July 2013 Good 99 Good 95
June 2013 Good 99 Good 97
May 2013 Good 99 Good 96
Apr 2013 Good 99 Good 96
Mar 2013 Good 99 Good 98

*Good is the highest score provided by SenderBase.

Scores are an average across all the shared IP addresses used by Marketo customers. Trusted IPs are shared by Marketo customers with a proven track record of trusted email marketing.

Marketo maintains multiple sending IPs accross three data centers; not all IPs are active at any point in time.

Updated March 7, 2014