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Trust.marketo.com

Operational Transparency

Marketo's commitment to transparency in our operations extends to our infrastructure performance. On this page you will find information on:

  • System Uptime
  • Email Deliverability
  • Downtime Information 

System Uptime and Reliability

CVE-2014-3566 vulnerability: Marketo has analyzed our systems for susceptibility to the newly announced POODLE SSLv3 vulnerability.  Over the course of October 14th and 15th we have disabled SSLv3 support on our externally facing servers and CDN provider to eliminate susceptibility and ensure compliance with CERT recommendations.

All systems are online.
Month Uptime
October 2014 100.000%
September 2014 99.969%
August 2014 99.979%
July 2014 99.993%
June 2014 100.000%
May 2014 99.999%
April 2014 99.999%
March 2014 99.978%
February 2014 99.999%
January 2014 99.998%
December 2013 99.998%
November 2013 99.999%

Updated November 03, 2014

Email Deliverability

Email deliverability is affected by both the deliverability technologies and services that Marketo provides as well as the email marketing practices that you, the sender, follow. Visit our Resource section to learn more about email deliverability best practices.

Deliverability Scores

*Good is the highest score provided by SenderBase.

Scores are an average across all the shared IP addresses used by Marketo customers. Trusted IPs are shared by Marketo customers with a proven track record of trusted email marketing.

Marketo maintains multiple sending IPs accross three data centers; not all IPs are active at any point in time.

Deliverability is a complicated concept that is difficult to wrap into a tidy little number or score. However, Marketo monitors email deliverability using a variety of metrics, including:

SenderBase: Part of the Cisco IronPort SenderBase Security Network, SenderBase is a highly relevant measure for B2B email marketers since it focuses heavily on corporations using Cisco security technology. Scores are grouped into three buckets:

  • Good = Little or no threat activity
  • Neutral = IP address or domain is within acceptable parameters
  • Poor = A problematic level of threat activity has been observed from the IP address or domain

Sender Score: Sender Score is an email reputation metric from Return Path that is heavily used in B2C to measure consumer email deliverability. Scores range from 0 to 100.

  Trusted IPs All IPs
Month Cisco
SenderBase
Good/Neutral/Poor
ReturnPath
Sender Score
0 to 100
Cisco
SenderBase
Good/Neutral/Poor
ReturnPath
Sender Score

0 to 100
October 2014 Good 97 Good 97
September 2014 Good 97 Good 97
August 2014 Good 98 Good 97
July 2014 Good 98 Good 97
June 2014 Good 98 Good 97
May 2014 Good 99 Good 97
April 2014 Good 98 Good 96
March 2014 Good 98 Good 94
February 2014 Good 99 Good 92
January 2014 Good 98 Good 92
December 2013 Good 99 Good 97
November 2013 Good 98 Good 97

Updated November 04, 2014

*Good is the highest score provided by SenderBase.

Scores are an average across all the shared IP addresses used by Marketo customers. Trusted IPs are shared by Marketo customers with a proven track record of trusted email marketing.

Marketo maintains multiple sending IPs accross three data centers; not all IPs are active at any point in time.