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Customer Support

Get the Help You Need

Engage contacts, execute campaigns, and grow your revenue with confidence knowing that Marketo Customer Support is close at hand when you need technical assistance. Whether you are new to marketing automation or a seasoned pro, get the most value from Marketo with the most expansive and flexible Customer Support offerings in the industry.

With Marketo customer support at hand you can:

  • Contact Marketo Customer Support anytime online at support.marketo.com
  • Get direct response with live local business hours via standard support
  • Access a growing knowledgebase of technical solutions, product documentation, FAQs and more anytime

Premier and Elite Service offerings provide you a personal touch with access to named service professionals assigned as your primary point of communication, ensuring globally consistent management of your account. We will also develop a custom adoption and training plan to guide and measure your success based on your priorities and objectives.

With Marketo Premier and Elite Customer Support you can:

  • Extend your team with a named service professional to provide business reviews and strategic planning tied to your key performance indicators (KPIs)
  • Get accelerated response with 24x5 global business hours
  • Get the fastest time to value from Marketo with a comprehensive combination of support and success features tailored to your business needs

Learn more about our support packages.

 Spark
Service
Standard
Service
Business
Service
Premier
Service
Elite
Service
Included withSparkSubscription$$$
24 x 7 Available Monitoring
X
X
X
X
X
24 x 7 Customer Community
X
X
X
X
X
24 x 7 Support Portal Access
X
X
X
X
X
Designated Team / Named Support Manager
X
Named Support Engineer / Premier Manager
X
Technical Account Manager/ Premier Manager
X
Marketo University On Demand Training
X
X
X
X
X
Product Updates
X
X
X
X
X
Web Case Submission
X
X
X
X
X
Local Business-hour Support
X
X
X
X
X
Phone Case Submission $ 5/mo.
X
X
X
Proactive Case Monitoring
X
X
X
24 x 5 Global-hours Support
X
X
Personalized Support Dashboard
X
X
Priority Case Routing
X
X
Accelerated SLAs
X
X
Developer Support
X
Event VIP Status
X
Authorized Support Contacts 2 4 6 6 8
Mentoring Sessions per Quarter 4 4
Support Service Reviews per Year 2 4