Customer Enablement
The Industry’s First and Best Quick Start
“The Marketo Customer Enablement team has been really wonderful to work with. They're always responsive to any questions that we have regarding either implementation or troubleshooting. Whatever the case may be, they're responsive and they get back to us quickly so we can fully leverage Marketo's full capabilities.”
Adrienne Kloock
Marketing Coordinator
Marketing Coordinator
A commitment to customer success drives everything we do at Marketo. This commitment begins with our unique, comprehensive Customer Enablement programs that help you get up and running quickly, allowing you to benefit from Marketo’s value as soon as possible.
Launch Pack Services
The Launch Pack programs are designed to provide customers with hands-on experience with Marketo and to help effectively implement their first campaign. Each program includes a range of services from on demand and instructor-led training to personalized implementation consulting and guidance on marketing best practices.
Your assigned Customer Enablement Manager (CEM) will be your personal guide through every step of the program and will provide you with the following services:
- Guide you through the integration to your website and salesforce.com account
- Provide standard landing page and email templates using your corporate branding
- Assist you in understanding your education options depending on your preferences and availability
- Conduct personalized, hands-on 1:1 sessions to help you build and launch your first campaigns
- Help implement your lead scoring and lead management processes
- Provide best practices for lead management success
- Introduce you to additional programs and resources from Marketo that you can leverage to drive ongoing success
At the completion of the launch program, you will have a live production system, a solid understanding of key marketing automation concepts, hands-on learning with Marketo features and a successfully launched campaign. The typical duration to complete the Launch Pack program is two weeks, however each program extends to 90 days allowing you to complete the training and consulting sessions at a pace that is comfortable for your organization.
Guided Migration
If you’ve outgrown your existing email marketing or marketing automation solution and plan to migrate to Marketo, we have an option that makes this transition fast and easy. Our Guided Migration offering covers the migration of business rules, marketing campaigns, landing pages, forms, emails, and data. The consultant will provide migration strategy, best practices, and assistance, providing the customer with the knowledge and tools to complete the migration.
For more information regarding additional workshops, consulting, and training options provided by Marketo please contact services@marketo.com.
