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Reaching The Social Customer: New Tools, New Strategies


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Today’s connected customer listens to the advice of influencers and peers, researches heavily online, and is increasingly controlling the buying cycle. Is your business struggling to identify, cultivate, and leverage this social customer? The age of the passive customer is over and the social customer’s voice is amplified more than ever. They are changing everything you thought you knew about your customer relationships, and your business must have strategies and tools in place to cultivate, aggregate, and leverage this new customer. Check out this webinar recording and hear from social thought leaders, Jon Miller, Adam Metz and Michael Lazerow as they discuss reaching the social customer, including:
  • New tools and strategies to communicate
  • Why listening to customers is essential
  • Sales intelligence to learn more the customer
  • Engaging and retaining customers
  • Customer-centric vs. customer service?
  • The Use Cases for Social Customer Management
Engaging with your customers is no longer optional; it is expected. Check out these presentation slides today! View the presentation here, on YouTube or SlideShare.
Download Now: Download: Click to download the slides

Google+ LinkedIn Twitter Maria Pergolino, Senior Director of Marketing  

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Adam Metz Answers Your Questions: Reaching the Social Customer - B2B Marketing said on February 27, 2012 at 3:42 am

[...] a follow up to yesterday’s post regarding our latest webinar Reaching the Social Customer, our speakers have graciously agreed to respond to questions we were not able to get to on the live [...]

The Crowd in The Cloud: Marketo, Crowd Factory, and The Value of Social Integration | PowerReviews Blog said on April 24, 2012 at 11:04 am

[...] do we know this is what leading brands want from their social commerce parter?  Well we simply listened to what our customers were telling us, and responded with great products and relationships that keep companies from Staples to Toys R Us, [...]