Management

Patricia Lughezzani

VP, Customer Support

Patricia leverages more than 17 years of international business experience in building, revitalizing and optimizing organizations related to support, development and end-to-end customer-centric workflow. As the company’s VP of customer support, she leads the global expansion of Marketo’s support operations, rolling out support enhancements and leveraging Marketo’s Community and other self-service channels to drive continuous improvement of support offerings. Most recently, she served as VP of global customer support at SumTotal Systems. Previous positions also include, VP of worldwide sustaining engineering for business objects and VP customer support, CRM for People Soft. Patricia holds a bachelor’s degree in business administration from Central Michigan University.

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About Marketo

About Marketo

Marketo combines everything you need to manage demand generation campaigns and generate quality sales leads—including B2B email marketing, lead nurturing and lead scoring—with analytics to measure marketing ROI and forecast marketing's impact on revenue. But unlike other marketing automation solutions, Marketo's delivers this sophisticated functionality with a flexible and easy user experience that enables faster success, with less risk.

Marketo Lead Management gives Marketers the power and flexibility to automate demand generation campaigns and deliver high quality leads with less effort. Marketo Sales Insight helps Sales understand, prioritize and interact with the hottest leads and opportunities to close more business faster. Marketo Revenue Cycle Analytics enables marketers to measure, optimize, and forecast the revenue cycle and, though an understanding that these processes take place over time, gain an insight into performance based on past results and future projections.

Together, these cloud-based SaaS solutions help marketing and sales teams at mid-size and global enterprise companies shorten revenue cycles, demonstrate marketing ROI, and ignite explosive revenue growth.