Director, Site Operations

Are you interested in working for a fast-growth technology company with lots of energy and excitement? We're the leading on-demand marketing automation vendor, but we're still at a size where there's opportunity for anyone who joins the team to make a big impact. Marketo’s hiring strategy is simple; we hire the brightest, most passionate and motivated people we can find, create an environment where they can achieve their best, and reward them for their performance by allowing them to share in the company’s success. Marketo is proud to be an equal opportunity employer.

Marketo is seeking a Director, Site Operations to ensure reliable, highly available, cost effective operations of our SaaS application environment. This position is full-time and will be based in our San Mateo, California location.

Responsibilities:

• Management of all technical operations for our 24x7 hosted LAMP application
• Vendor selection, management and contract negotiation
• Create and implement critical operational processes/procedures utilizing your knowledge of industry best practices
• Ensure alignment with business objectives and product development, partnering with the CTO to develop the infrastructural components of the strategic technology roadmap
• Over time, expand hosting infrastructure across multiple geographically distributed data centers
• Establish and improve operations and performance management by monitoring, measuring and reporting of service performance against Service Level Objectives, customer satisfaction and financial efficiencies
• Ensure appropriate systems and service continuity plans are defined, in place and exercised regularly
• Identify and prioritize risk and opportunity areas for appropriate action
• Build a high performing team through staff development, recruiting and retention that can support Marketo’s growing business needs

• Director level experience managing large, high performance, highly scalable web operations in a hosted environment
• Experience in applying best practices to improve quality and cost of technology services in a managed hosting/ SaaS environment
• Working knowledge of Linux, Apache, MySQL, PHP and Cisco technologies
• Project management expertise, including estimating project duration, effort, resource load and cost
• Demonstrated leadership skills with ability to work effectively at the executive level
• Exceptional communication and negotiation skills with internal staff and IT vendors
• Participate in off-hours coverage

• If you've got the interest (and experience/skills) to join a young, energetic SaaS startup, please send your resume now.

About Marketo

Marketo provides sophisticated yet easy on-demand marketing software that helps mid-market and enterprise B2B marketing professionals drive revenue and improve marketing accountability. Our demand generation solutions automate lead generation campaigns and lead management activities – including email marketing, lead nurturing, lead scoring, and landing page optimization – to help marketers generate and qualify sales leads, shorten sales cycles, and improve conversion rates. At the same time, our marketing analytics give marketers the tools they need to measure results and demonstrate marketing accountability, helping turn marketing from a cost center into a revenue-generating part of the company.

Marketo’s on-demand marketing products are easy to buy because they don’t require complex implementation or upfront fees, easy to own because they don’t require IT support, and easy to use without specialized technical skills or significant training. Pricing starts as low as $1,500 a month, and qualified customers who commit to running a production campaign can get started with a free trial that includes set-up, training, and integration.