Senior Customer Enablement Manager (Client Services)

Would you like to join the fastest growing company in the Marketing Automation field, and be part of a highly proficient and fun team that is defining this new and exciting emerging market? Then Marketo is the place for you.

Marketo is looking for an experienced, enterprise level customer success manager who can lead our customer enablement efforts into the future. As a Sr. Customer Success Manager you'll be tasked with becoming the "trusted advisor" during the customer onboarding process and thus are expected to have deep knowledge and understanding of the Marketo Lead Management application. You'll also be comfortable and capable of communicating Marketo's solution to a primarily non-technical audience of marketers and C-level executives.

Responsibilities:

• Serve as the "Marketo Sherpa" for every new customer by guiding them through Marketo's Quick Start program with the goal of getting customers successful and self sufficient
• Lead and manage customer Quick Starts which include:
  • Evaluating customer business requirements and needs
  • Defining mutual customer success agreement
  • Coordinating product integration
  • Providing product training
  • Taking a proactive account management approach
  • Providing on-going best practices advice
  • Develop project script and schedule which ensures maximum customer success
• Develop a complete understanding of the Marketo Lead Management system and B2B marketing industry best practices
• Serve as a marketing automation coach and trusted advisor to valued Marketo customers
• Develop and create customer facing collateral and resources to support your efforts as a Sr. Customer Success Manager
• Continually look at ways to improve the Quick Start program to guide customers to success and self sufficiency

• 5+ years experience leading business application implementations for mid-market and enterprise level customers
• Teamwork skills a must, ability to lead and manage resources
• Experience with enterprise software applications such as CRM, SFA, and marketing software a plus
• Proven project and time management skills in an environment where you may be managing dozens of implementations simultaneously
• Excellent verbal, written and interpersonal communication skills
• Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment
• Four year university/college degree required

• Position based in San Mateo, CA — please do not apply if unable to work from this location
• We offer competitive salaries & incentivized compensation plans
• Great benefits
• High energy environment

If you have the interest (and experience/skills) to join a young, energetic SaaS startup, the Director of Customer Success looks forward to getting to know you. Please send a cover note and your resume to sales-jobs@marketo.com.

About Marketo

Marketo provides sophisticated yet easy marketing software that helps mid-market and enterprise B2B marketing professionals drive revenue and improve marketing accountability. Our demand generation solutions automate lead generation campaigns and lead management activities - including email marketing, lead nurturing, lead scoring, and landing page optimization - to help marketers generate and qualify sales leads, shorten sales cycles, and improve conversion rates. At the same time, our marketing analytics give marketers the tools they need to measure results and demonstrate marketing accountability, helping turn marketing from a cost center into a revenue-generating part of the company. Marketo's on-demand marketing products are easy to buy because they don't require complex implementation or upfront fees, easy to own because they don't require IT support, and easy to use without specialized technical skills or significant training.