Manager, Community and Content

Summary:
We're Marketo: a fast paced, energetic software-as-a-service (SaaS) startup where you'll have an opportunity to evangelize Marketo’s innovative solutions that “get how Marketers work.”

Experience/Skills:

• World-class writing skills.
• Knowledge of online publishing including HTML and web editing software.
• Passion for customer success. Demonstrates a genuine desire to help customers, to anticipate and meet their ongoing needs, and teach others to do the same.
• Experience with online marketing techniques and best practices, or strong aptitude and desire to learn.
• Strong understanding of online communities, social media, and community behavior.
• Superior entrepreneurial passion, creativity, initiative, and strong organizational skills and ability to work independently with minimal supervision.

• Ensure customer adoption and success through online content. Write and edit top-quality content including user guides, online help, user interface messaging, contextual navigation guides, and training materials.
• Develop and nurture the Marketo communities (e.g. support forum, best practices wiki, etc.) to deepen relationships between Marketo's customers, prospects, employees, and partners.
• Develop and post interactive content that encourages participation and the development of member-generated content.
• Be a “face” for Marketo within the communities, communicating with members and building the Marketo brand as B2B marketing experts. Provide first line customer care to community members and site users. Respond to posts and emails in a timely and engaging way.
• Liaise with other online communities. Reach out to key influential user segments and explore opportunities for social networking on other sites. Interact with others via blogs, forums, posts and other participation.

If you have the interest (and experience/skills) to join a young, energetic SaaS startup, the Director of Customer Success looks forward to getting to know you. Please send a cover note and your resume to sales-jobs@marketo.com.

About Marketo

Marketo provides sophisticated yet easy marketing software that helps mid-market and enterprise B2B marketing professionals drive revenue and improve marketing accountability. Our demand generation solutions automate lead generation campaigns and lead management activities – including email marketing, lead nurturing, lead scoring, and landing page optimization – to help marketers generate and qualify sales leads, shorten sales cycles, and improve conversion rates. At the same time, our marketing analytics give marketers the tools they need to measure results and demonstrate marketing accountability, helping turn marketing from a cost center into a revenue-generating part of the company. Marketo’s on-demand marketing products are easy to buy because they don’t require complex implementation or upfront fees, easy to own because they don’t require IT support, and easy to use without specialized technical skills or significant training.