Customer Success Advocate

If you love helping customers be successful, have some hands on experience with web development and are ready for growth in your career (while having fun), we've got an opportunity for you.

We're Marketo: A New Kind of Marketing Automation Company based out of San Mateo, CA and these are some of the fun, creative customers you'd get to work with.

Experience/Skills:

• Have 2-3 yrs customer support experience (Software-as-a-Service; Business Applications a big plus).
• Enjoy problem solving and helping customers.
• Communicate well verbally and in writing.
• Are a quick learner, self starter and have the ability to work with minimal supervision in a fast-paced environment.
• [BONUS] Naturally enjoy tinkering with html and web development (i.e. open source software fan, can troubleshoot/create javascript).

• Play a critical role in ensuring customer success through multiple touch points: new customer trials, communication in online forums, and individual requests for help.
• Be the “go to” person on the Customer Success team when it comes to a complete understanding of the Marketo Lead Management System.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Help create an atmosphere where Marketo customers feel special and compelled to tell all of their friends about the great service you provide them.

• If you've got the interest (and experience/skills) to join a young, energetic SaaS startup, the Director of Customer Success looks forward to getting to know you. Send your resume now.

About Marketo

Marketo provides sophisticated yet easy on-demand marketing software that helps mid-market and enterprise B2B marketing professionals drive revenue and improve marketing accountability. Our demand generation solutions automate lead generation campaigns and lead management activities – including email marketing, lead nurturing, lead scoring, and landing page optimization – to help marketers generate and qualify sales leads, shorten sales cycles, and improve conversion rates. At the same time, our marketing analytics give marketers the tools they need to measure results and demonstrate marketing accountability, helping turn marketing from a cost center into a revenue-generating part of the company.

Marketo’s on-demand marketing products are easy to buy because they don’t require complex implementation or upfront fees, easy to own because they don’t require IT support, and easy to use without specialized technical skills or significant training. Pricing starts as low as $1,500 a month, and qualified customers who commit to running a production campaign can get started with a free trial that includes set-up, training, and integration.