Client Services Consultant

Summary:
A unique opportunity for a customer facing applicant with business applications experience to work with fun, creative marketing customers. You heard that right: fun, creative marketing customers!

We're Marketo: a fast paced, energetic software-as-a-service (SaaS) startup where you'll have an opportunity to evangelize Marketo’s innovative solutions that “get how Marketers work.”

Experience/Skills:

• Previous experience in professional services, and/or sales consulting for at least 3 years, and have developed a proficiency or subject matter expertise with business applications such as Marketing Automation or CRM.
• Proven project and time management skills in a dynamic sales environment
• Strong presentation skills and credibility with Director, VP and C-level executives
• Excellent verbal, written and interpersonal communication skills.
• Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment

• Play a critical role on the Customer Success team where customers depend on your product knowledge and best practices expertise to help them reach their marketing goals.
• Manage customer on-boardings (pre and post sales)
  • This includes defining mutual customer success agreement, coordinating product setup, providing initial product training, taking a proactive account management approach and on-going best practices advice.
  • Develop project script and schedule which ensures maximum customer success
• A complete understanding of the Marketo Lead Management System
• Serve as a marketing automation coach and trusted advisor to valued Marketo customers by delivering basic product training and sharing industry best practices.

If you have the interest (and experience/skills) to join a young, energetic SaaS startup, the Director of Customer Success looks forward to getting to know you. Please send a cover note and your resume to sales-jobs@marketo.com.

About Marketo

Marketo provides sophisticated yet easy marketing software that helps mid-market and enterprise B2B marketing professionals drive revenue and improve marketing accountability. Our demand generation solutions automate lead generation campaigns and lead management activities – including email marketing, lead nurturing, lead scoring, and landing page optimization – to help marketers generate and qualify sales leads, shorten sales cycles, and improve conversion rates. At the same time, our marketing analytics give marketers the tools they need to measure results and demonstrate marketing accountability, helping turn marketing from a cost center into a revenue-generating part of the company. Marketo’s on-demand marketing products are easy to buy because they don’t require complex implementation or upfront fees, easy to own because they don’t require IT support, and easy to use without specialized technical skills or significant training.